Saunton Sands Hotel, Devon

Replacement of a failing biomass heating system with a new 330kW Hargassner wood chip boiler to provide 100% of heat and hot water load for a large hotel on North Devon Coast.

    Installation of a Hargassner 330kW wood chip boiler to replace old Twin Heat biomass boiler

    Background

    Saunton Sands Hotel is 77-bedroom luxury hotel on the North Devon coast with extensive spa facilities and both indoor and outdoor (summer only) heated swimming pools.

    For the previous 10 years the hotel had heat and hot water provided by a 200kW Twin Heat Biomass boiler, with an LPG boiler rated at 330kW acting as back up and peaking capacity. Unfortunately, the Twin heat boiler was unreliable with high levels of maintenance and repairs.

    Project

    After initial discussions with BBSM, a new Hargassner 330kW wood chip boiler was put forward as a direct replacement of the Twin Heat boiler. To reduce capital cost the existing wood fuel store and feed system was retained and integrated with the new Hargassner boiler.

    BBSM offered a turn-key project under CDM regulations. A new design was undertaken to improve system efficiency and functionality which included a plate heat exchanger to hydraulically separate the new biomass boiler from the old hotel heating system to avoid cross contamination and any issues with changes in system pressure.

    The project started in May 2023 and the whole project was completed within a 3-week period. The Hargassner biomass boiler has run without fault since May 2023 and the customer has reported that the wood chip usage has dropped significantly, saving money, due to the higher efficiency of the Hargassner boiler and LPG usage has dropped to virtually zero.

    There was a requirement for hotel to remain fully open with no interruption in heat or hot water during the project.

    Outcome

    Based on the success of the project BBSM now have a long-term service contract and have been awarded an additional large piece of work to refurbish the domestic hot water to a large apartment block, fed off the biomass district heat network. The customer commented that BBSM were the best contractor they had ever worked with.
    Holiday Letting North DevonHoliday Letting North Devon

    Testimonial

    "We could not be happier with the outcome of the project. The new boiler is delivering significant fuel savings and takes considerably less time from our on site team to maintain.

    In fact, the project has been so successful we have subsequently contracted BBSM to extend the biomass system to provide hot water to a block of holiday apartments on the same site.

    I would be happy to recommend BBSM unconditionally."

    Mark Gage

    Biomass Services

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    Why Choose BBSM?

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    Experienced Engineers

    We have a large pool of engineers with many years of experience within the biomass industry, working on a wide range of commercial and industrial biomass boiler makes.

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    Nationwide Coverage

    We have engineers covering the whole of the Great Britain, and service and maintain projects throughout England, Scotland and Wales.

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    HETAS accredited

    We are fully registered under HETAS MCS040, one of the first companies to be so. Our HETAS registration covers all makes of biomass boiler.


    • I would just like to pass on our thanks, to peter, for getting our heating up and running last night. he truly went the extra mile, and made sure all things checked out before he left our building. he,s a true asset to your company, and i only wished all contractors, had the same commitment to there customers. thank you once again, brilliant service!!!


      Academy- January 2024

    • You have shown us what a good (excellent!) biomass boiler installation looks like.

      You have become an essential partner in our net-zero aspirations.

      You have set a new standard for heating system efficiency.
      You have set a new standard when it comes to working collaboratively with suppliers.


      Public sector customer

    • BBSM installed the first of our biomass boilers in 2021. We found the company to be very reliable, trustworthy, and they worked efficiently and to a high standard. Based on our experience, we asked BBSM to install our second, and then our third biomass boiler system.
      We have engaged BBSM to carry our on-going scheduled service and maintenance.
      I would highly recommend them.


      Industrial customer

    • BBSM were able to provide a team of highly qualified staff across the wide range of disciplines that were required to deliver this complex project.
      BBSM's team responded with flexibility and with great professionalism when the scope of the project had to be amended due to circumstances outside of their control, and always demonstrated a solutions lead approach.
      We could not be happier with the outcome of the project. The new boiler is delivering significant fuel savings and takes considerably less time from our on site team to maintain.
      In fact, the project has been so successful we have subsequently contracted BBSM to extend the biomass system to provide hot water to a block of holiday apartments on the same site.
      I would be happy to recommend BBSM unconditionally.


      Hotel customer

    • BBSM was a professional company to work with. They stood behind their work, and we are very happy with the installation, their continued support, and their level of service.


      Drying customer

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