The BBSM Team

A multidimensional team based across the UK providing the highest level of expertise and knowledge within the biomass heating sector.

BBSM Delivers Quality and Experience

BBSM is a broad and experienced team based across the UK. Our team is led by Robin Cotton and Adrian Ham with over 40 years’ joint experience in the biomass heating sector.

We have a team of 18 HETAS MCS040 accredited engineers covering the UK from across the sector with collective expertise of most makes of biomass boilers.

Our customer management team is based at our head office in Tiverton. This includes our dedicated Customer Account Managers who play a pivotal role in ensuring a seamless and personalized experience for our clients.

The BBSM Leadership Team

Our management team have a huge amount of collective experience within the biomass heating sector.
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Robin Cotton | Managing Director

25 years of experience in the commercial and industrial biomass heating sector being involved with over 500 projects ranging from 50kW to 5MW. Robin has a doctorate in experimental physics from Oxford University and a masters in renewable energy technology from CREST Loughborough University,

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Adrian Ham | Technical Director

Adrian is a time served electrical engineer with over 35 years' experience in industrial engineering, heating, automation, and management including 17 years as a biomass commissioning and controls engineer. Adrian directs and manages the technical and design team at BBSM.

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Stephanie Cotton | General Manager

Following her degree in Business and German, Stephanie worked in Europe for several years before returning to the UK. She has worked for various businesses over a 30-year period, dealing with the European market before moving into the renewable energy sector. Stephanie has now been part of the senior management team at BBSM for over 4 years.

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Sam Reed | Finance Manager

Chartered Accountant with ICAS. Trained with E&Y in their audit practice before moving to corporate finance. Moved into industry managing the finances for a large Southwest agricultural firm before returning to practice providing services to growing client businesses.

A Well Rounded Multidisciplinary Team

BBSM has a well-rounded team of professionals all working to provide a proficient customer experience. Our staff are available to assist your specific needs at every stage of the process, be it boiler servicing, project design, new installation, consultancy, or remedial work. Expertly directed by the senior management team, the organisation is sub-divided into the departments, each boasting extensive industry experience to ensure we can assist with any issue or request you have about your biomass boiler system.

  • I would just like to pass on our thanks, to peter, for getting our heating up and running last night. he truly went the extra mile, and made sure all things checked out before he left our building. he,s a true asset to your company, and i only wished all contractors, had the same commitment to there customers. thank you once again, brilliant service!!!


    Academy- January 2024

  • You have shown us what a good (excellent!) biomass boiler installation looks like.

    You have become an essential partner in our net-zero aspirations.

    You have set a new standard for heating system efficiency.
    You have set a new standard when it comes to working collaboratively with suppliers.


    Public sector customer

  • BBSM installed the first of our biomass boilers in 2021. We found the company to be very reliable, trustworthy, and they worked efficiently and to a high standard. Based on our experience, we asked BBSM to install our second, and then our third biomass boiler system.
    We have engaged BBSM to carry our on-going scheduled service and maintenance.
    I would highly recommend them.


    Industrial customer

  • BBSM were able to provide a team of highly qualified staff across the wide range of disciplines that were required to deliver this complex project.
    BBSM's team responded with flexibility and with great professionalism when the scope of the project had to be amended due to circumstances outside of their control, and always demonstrated a solutions lead approach.
    We could not be happier with the outcome of the project. The new boiler is delivering significant fuel savings and takes considerably less time from our on site team to maintain.
    In fact, the project has been so successful we have subsequently contracted BBSM to extend the biomass system to provide hot water to a block of holiday apartments on the same site.
    I would be happy to recommend BBSM unconditionally.


    Hotel customer

  • BBSM was a professional company to work with. They stood behind their work, and we are very happy with the installation, their continued support, and their level of service.


    Drying customer

Case Studies

Lime Kiln Leisure Centre and Warminster Sports Centre

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Saunton Sands Hotel

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The Corn Barn

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